Terms & Conditions

1. Authorization

i. The client authorizes Adelaide Data Recovery or its agents to conduct an evaluation of the media sent to determine the nature of the damage  and provide an estimate of the data recovery cost and turnaround. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval.

ii. The client authorizes Adelaide Data Recovery, its employees, independent contractors, and agents, to receive and transport this media/equipment/data to, from and between their facilities.

iii. The client hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on said property(devices / media). By asking Adelaide Data Recovery to enter into this agreement with you, as client, you declare that the foregoing representations are true and correct. You agree to indemnify Adelaide Data Recovery for any claims against Adelaide Data Recovery related to this data recovery.

i. Any property left with Adelaide Data Recovery unclaimed for 15 days, will be disposed or recycled. At which time, Adelaide Data Recovery shall have no liability to the client or any third party. However we will try to contact the client either via email or phone.

  1. Adelaide Data Recovery shall not be liable as a result of this agreement or the performance of any data recovery services or evaluation of the possibility of providing data recovery services, for any claims regarding the physical functioning of equipment OR media or the condition or existence of data on storage media supplied before, during or after service.

  2. THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED. Adelaide Data Recovery will use all its possible ways to get the data successfully to the customer. Adelaide Data Recovery may open the drives for further investigation which could increase the possibility of recovery of data. 

  3. IN NO EVENT WILL Adelaide Data Recovery OR ANY CONTRACTOR, EMPLOYEE, OR AGENT OF Adelaide Data Recovery BE LIABLE FOR ANY LOSS OF DATA OR LOSS OF REVENUE OR PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, IN CONNECTION WITH THIS AGREEMENT OR ANY SERVICE PROVIDED BY Adelaide Data Recovery OR ITS AGENTS, CONTRACTORS, OR EMPLOYEES -- EVEN IF Adelaide Data Recovery HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS TO PERSONS OR PROPERTY.

  4. Adelaide Data Recovery’s liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

  5. Client and Adelaide Data Recovery agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Adelaide Data recovery’s option, either (a) additional attempts by Adelaide Data Recovery to recover satisfactory data or (b) a refund of the amount paid by the client. The parties acknowledge that the price of Adelaide Data Recovery’s data recovery services would be much greater if Adelaide Data Recovery undertook more extensive liability or promised additional remedies.

  6. Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of Adelaide Data Recovery, and assumes any and all known risks of injury and property damage that may result.

  7. All data recovered will be kept for a period of 7 days after successful delivery to customer. No charge will be made in the destruction of data. Data will be destroyed and thereafter no further records will be kept.

  8. Often, we may have to physically open the HDD after initial diagnosis, we will update and obtain approval(verbal/written) from customer before we physically open the HDD. Physically opening the disk will void the warranty.

  9. We take extreme precautions , however sometimes, Level-3 Recovery process may be destructive and  further Data      Recovery attempts May not be possible with the disk

  10. Adelaide Data Recovery has the rights to ship the hard drive to its partners for further maintenance 

Adelaide Data Recovery agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment to any third parties except to employees , independent contractors, lawyers, or agents of Adelaide Data Recovery subject to confidentiality agreements or as required by law.

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Adelaide Data Recovery makes no warranty, express or implied, and Adelaide Data Recovery disclaims any warranty of any kind, for the services being provided or discussed hereunder.

i. Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless by special previous arrangement.

 

ii. Successful data recovery is defined as recovery of data that was not accessible or visible under the client’s computer operating system.

iii. The client agrees to pay for data recovery even if Adelaide Data Recovery has partially recovered the data.

 

iv.  No-data no-fee applies only when no data recovery is possible.

 

v. The client is financially responsible for all shipping costs, custom duties and taxes to and from Adelaide Data Recovery if applicable.

 

vi. We accept payment via online, cash or through EFTPOS machine.

 

2. Failure to claim property

3. Limited Liability

4. Confidentiality

5. Warranty

6. Payment